Frequently Asked Question (FAQ)
Frequently Asked Questions (FAQ)
Welcome to the Bellenido FAQ page! We're here to assist you with any questions about our fashion-forward home decor, furniture, and your shopping experience. If you need further help or have any concerns, please feel free to reach out to us at info@bellenido.com.
1. What Payment Methods Do You Accept?
We offer a variety of secure payment options to make your shopping experience as convenient as possible. You can choose from the following methods:
- Visa
- Mastercard
- Amex
- Union Pay
- Apple Pay
- Google Pay
Once you select your payment option at checkout, you'll be securely redirected to complete your purchase.
2. What Is Your Return Policy?
We want you to love your Bellenido products! If you are not fully satisfied, you can return items within 30 days of receiving them. Please ensure that the items are:
- In original condition (unused, undamaged)
- In original packaging with all tags attached
To start the return process, simply contact us at info@bellenido.com, and we will guide you through the next steps.
3. How Long Will It Take to Receive My Order?
We strive to deliver your order as quickly as possible. Here’s an overview of our delivery timeline:
- Handling Time: 1-2 business days
- Transit Time: 4-6 business days
- Order Cut-Off Time: 18:00 (GMT+01:00) Central European Standard Time (Amsterdam)
Please note that delivery times may vary depending on your location.
4. Can I Exchange My Items?
We accept exchanges in specific cases, such as:
- Damaged items
- Incorrect size or item received
- Defective products
To request an exchange, contact us at info@bellenido.com as soon as possible, and we’ll be happy to assist you.
5. How Do I Track My Order?
Once your order has been shipped, you will receive an email with tracking information. You can also track your order directly through the Track Your Order section on our website. Stay updated on your order's journey right up to delivery!
6. What Should I Do If My Package Is Lost or Delayed?
If your package is delayed or lost, don’t worry—our team is here to help! Contact us at info@bellenido.com, and we’ll resolve the issue promptly to ensure your order reaches you as soon as possible.
7. How Can I Contact Customer Support?
Our customer support team is available to assist you with any questions or concerns:
- Email: info@bellenido.com
- Phone: +31 970 105 80329
We aim to respond to all inquiries as quickly as possible.
8. Do You Offer Free Shipping?
Yes! We offer free shipping on all orders within the Netherlands, Belgium and Australia, so you can shop your favorite home decor and furniture without worrying about extra delivery costs.
9. What Should I Do If I Receive a Damaged or Incorrect Item?
We take great care in ensuring the quality of our products. If you receive a damaged or incorrect item, contact us immediately at info@bellenido.com. We will arrange for a replacement or process a refund as necessary.
10. Where Is Your Store Located?
Our headquarters is based in the Netherlands:
Address: Vredenburg 130, 3511 BG Utrecht, Netherlands
We are primarily an online store, so feel free to browse and shop directly on our website.
11. How Can I Provide Feedback or Suggestions?
We value your feedback! If you have suggestions or comments on how we can improve our products or services, please email us at info@bellenido.com. Your input helps us grow and provide the best experience possible.
Thank you for choosing Bellenido! We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to reach out—we’re here to ensure your shopping experience is delightful and hassle-free!
Contact Us
Email: info@bellenido.com
Phone: +31 970 105 80329
Address: Vredenburg 130, 3511 BG Utrecht, Netherlands